Cig & Co. FW26/27 Drop FAQ
The drop
When does the FW26/27 collection drop?
Friday, October 30 at 12 PM ET on cigcompany.com.
What's in it?
Crossbody bags ($65 solid, $75 Multi), MagSafe cases ($40, matte, iPhone 14 through 18 Pro Max), laptop sleeves ($50 for 13", $55 for 15"), and throw pillows ($45 to $58 depending on size). Colors are Black, Burgundy, Navy, Hunter, Grape, Gold, Burnt Orange, and Espresso, and the bag also comes in Multi.
How can I pay?
Card or PayPal at checkout, for everything in the store.
Production & shipping
When will my order ship?
Each piece goes into production after you order. Production usually takes 2 to 5 business days, and it can take longer during launch week.
How long will delivery take?
These are estimates, not guarantees:
- US: about 5 to 9 business days from the time you order.
- International: about 7 to 25 business days from the time you order, depending on the country and customs.
Where do you ship?
Bags, cases, and sleeves ship to the US, Canada, the UK, Germany, Australia, Japan, and South Korea. Pillows ship to the US only, so any order with a pillow needs a US address.
How much is shipping?
US shipping is free on FW26 collection pieces. International shipping on those pieces is calculated at checkout. Masks ship to the US only, and any order with a mask in it has $8.95 shipping. That shipping is free once your order total after any promo code is over $75. At exactly $75, the $8.95 still applies.
Will I pay customs or duties?
On international orders, any customs duties, import taxes, and brokerage fees are paid by the customer. Customs can also slow down delivery.
I'm in South Korea. Is there anything extra I need?
Yes. Korean customs requires your Personal Customs Clearance Code (PCCC) at checkout, and your order can't clear customs without it.
Do you ship to P.O. boxes?
We can't guarantee P.O. box delivery, so please use a street address if you can.
Will my order arrive all at once?
Not always. If you order several items, they may arrive in separate packages.
Tracking
How do I track my order?
After you order, you'll get a receipt from orders@cigcompany.com. Once your order ships, we'll email you a tracking link, which usually starts updating within 24 hours.
My tracking hasn't moved. What do I do?
Tracking can pause while a package moves between carriers or goes through customs. If it's more than 5 business days past the estimated delivery date, email us with your order number and we'll look into it.
My package is lost.
If the carrier confirms it's lost, we'll send a free replacement or a refund. Please let us know within 30 days of the estimated delivery date.
Tracking says delivered, but I don't have it.
Check around your door, with neighbors, and with your building's front desk, then contact the carrier. Packages that tracking shows as delivered need to be taken up with the carrier.
Changes, returns & refunds
Can I cancel or change my order?
Email us within 12 hours of ordering. If production hasn't started yet, we'll cancel or change it and give you a full refund. Once production starts, we can't cancel the order or change the items. If you need to fix your address, tell us right away, because we can update it until the order ships.
Can I return or exchange something?
Every piece is made just for you, so we can't take returns or exchanges for change of mind, wrong color, or the wrong phone model or sleeve size. Please double-check your iPhone model and laptop size before you order.
My item arrived damaged, misprinted, or wrong.
We'll fix it with a free replacement or a refund, and you usually don't have to send anything back. Email us within 14 days of delivery with your order number and clear photos. For damage, include a photo of the full item. For a wrong item, include the packing slip in the same photo.
I entered the wrong address.
If a package comes back to us, we'll email you. Once you confirm the right address, we can reship it, and the customer pays the reshipping cost.
How do refunds work?
Approved refunds go back to your card or PayPal account, and your bank usually takes 5 to 10 business days to show them. We process approved refunds within 3 business days.
How do I reach you?
Email orders@cigcompany.com and include your order number. We reply within 1 to 2 business days.